Privacy Policy
This Privacy Policy explains how NeuralsGames (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit neuralsgames.com (the “Site”). We operate as an independent editorial recommendation platform for free-to-play strategy games. We are not the publisher of Rise of Kingdoms or Star Trek Fleet Command, and we do not process player account data for those games.
1. Data controller
The data controller for personal information processed through this Site is NeuralsGames, with a correspondence address at Westfield London, 1 Ariel Way, London W12 7SL, United Kingdom. For privacy requests, contact us at privacy@neuralsgames.com or hello@neuralsgames.com.
2. Information we collect
2.1 Information you provide
When you use the contact form, you may provide your name, email address, optional phone number, selected topic, and message content. You also confirm that you have read this Privacy Policy. We process this information solely to respond to your enquiry and to keep an internal record of correspondence.
2.2 Technical and usage data
Like most websites, our hosting environment and security tools may process technical data such as IP address, browser type, device category, approximate location derived from IP, referring URL, pages viewed, and timestamps. Where cookies or similar technologies are used, further detail is available in our Cookie Policy.
2.3 Preference storage
We may store a simple preference flag in your browser’s localStorage (for example under the key “cookie_consent”) so that the cookie notice is not shown repeatedly after you accept or close it. This value does not identify you by name.
3. Purposes and legal bases
We process personal data for the following purposes:
- Responding to contact form messages (legitimate interests and, where required, your consent).
- Operating, securing, and improving the Site (legitimate interests).
- Complying with legal obligations applicable in the United Kingdom.
- Recording cookie and notice preferences (consent / legitimate interests, as applicable).
We do not sell personal data. We do not use contact form submissions for automated profiling that produces legal or similarly significant effects.
4. Retention
Contact form correspondence is retained for as long as needed to complete the conversation and for a reasonable follow-up period, typically up to twenty-four (24) months, unless a longer period is required for legal claims or regulatory compliance. Technical logs are retained according to hosting and security needs, usually for a shorter rolling window. Preference flags in localStorage remain until you clear site data in your browser.
5. Sharing and processors
We may share limited data with service providers who help us host the Site, deliver email, or provide security monitoring. These processors act on our instructions and must protect the information appropriately. We may also disclose information if required by law, court order, or to protect the rights, safety, and integrity of NeuralsGames, our users, or the public. When you leave our Site via official game links (for example to rok.lilith.com or startrekfleetcommand.com), those third-party sites process data under their own policies, which we do not control.
6. International transfers
Our primary operations are based in the United Kingdom. If any processing occurs outside the UK, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent transfer mechanisms recognised under UK data protection law.
7. Your rights
Subject to applicable law, you may have the right to access, rectify, erase, or restrict processing of your personal data; to object to certain processing; and to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO). To exercise rights, email privacy@neuralsgames.com with enough detail for us to verify and respond.
8. Security
We apply organisational and technical measures appropriate to the risk, including access controls, transport encryption where supported by hosting, and staff awareness around handling enquiries. No method of transmission over the internet is completely secure; please avoid sending sensitive credentials through the contact form.
9. Age restriction
The Site is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has submitted data, contact us so we can delete it promptly.
10. Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or technical changes. The “Last updated” date at the top of this page will change when revisions are published. Continued use of the Site after updates constitutes awareness of the revised terms, where permitted by law.
11. Contact
NeuralsGames · Westfield London, 1 Ariel Way, London W12 7SL, United Kingdom · privacy@neuralsgames.com · Business hours Mon–Fri · 09:00 – 20:00.